This course will take place online via Zoom from 9am - 2pm. The course will include asynchronous materials and modules to complete prior to the live class.
This course focuses on converting performance information into decisions that enhance the effectiveness, efficiency, and equity of local government community development departments. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course is designed for community development professionals serving in supervisory, middle management, and leadership roles. It offers community development professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.
Learning outcomes:
- Gain an understanding of performance management in community development
- Analyze performance data
- Connect performance information with organizational strategy
- Use performance data for organizational learning and improvement
- Mitigate the unintended consequences of performance management
- Apply best practices in designing and implementing performance management systems
This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Teresa Campo, Community Development Coordinator for the City of Monroe.
Teresa Vincenty Campo, has more than twenty-five years of government and non-government agency experience in the management of, and program and policy development for, all aspects of community development. She has provided technical assistance to cities throughout North Carolina and non-profit organizations nationally and internationally to focus on the importance of sound performance management measuring and design. Teresa is an authority on federal compliance and other special tools for development. Since her employment with the City of Wilmington in 1997, she has worked in collaboration with the U.S. Department of Housing & Urban Development to assist localities in improving the effectiveness of their programs. Most recently, she was hired by the City of Monroe to develop and manage their Community Development Division. The City of Monroe is a partner in one of the HUD recognized Urban Counties in North Carolina. Throughout her career, Teresa has been recognized for her work with non-profit organizations and other Committees as a board member, volunteer, and consultant nationally and internationally.
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